Risk-Free Shopping
100% Guaranteed Satisfaction
Our commitment to finding you practical, hard-to-find merchandise and providing superior customer service remains absolutely unshakable.
Everything you see in our catalogs, in our online store, and in our retail stores is 100% guaranteed to work like we say it will. If you don’t find this so, or are dissatisfied for any reason at all, you can return or exchange your product with no hassles or fuss.
This is just the way we do business, and it will remain so.
Sincerely,
The National Horse Co. Family
Our Customer Bill of Rights
- 01To expect prompt, courteous service.
- 02To be the top priority of the moment.
- 03To expect all shopkeepers to know about their products.
- 04To expect quality products, service and delivery, and to report any shortcomings.
- 05To compliment superior quality of products and service.
- 06To expect National Horse Co. emporiums to stand behind its products.
- 07To expect any adjustments in merchandise to be made in the most convenient manner.
- 08To expect accurate and efficient record keeping, despite the computer or other problems.
- 09To exchange any item or return it for a refund without hassle or fuss.